Operation, support and monitoring of your charging solution
With a service agreement from AmpGo, you get a professional and reliable solution for administration, monitoring and support of your charging stations. We make sure that your charging system works stably in everyday life, so that employees, guests, residents and company cars always have access to reliable charging.
AmpGo offers service agreements to companies, housing associations, owner associations, public institutions and businesses throughout Denmark. We offer a service agreement on boats AC– and DCchargers.
What is included in an AmpGo service agreement?
A service agreement from AmpGo covers the daily operation and administration of your charging solution. We monitor the charging points and help with support, error handling and ongoing optimization.
The service agreement may include, among other things
- Monitoring of charging stations and charging points
- Remote support and troubleshooting
- Software and firmware updates
- Operation and administration of the backend
- Payment solution
- Support for users and administrators
- Access control
- Statistics and consumption summaries
- Management of price groups
- Possibility of roaming and charging chips
- Continuous optimization of the charging system
The content is adapted according to needs and prerequisites.
Optional add-on: Get more from your charging data
AmpGo Insight gives you a monthly report with data on charging sessions, energy use, usage patterns, finances and payments, as well as operational reliability. Use the overview to track trends, see when charging points are being used, spot patterns or bottlenecks, and prioritise improvements to your charging setup.
Reliable charging of electric cars
Stable operation is essential for a good charging experience. Therefore, AmpGo continuously monitors your charging stations to ensure high uptime and quick handling of any errors.
The service agreement helps to
- Reduce downtime
- Ensure stable charging
- Minimize administration
- Give users a better experience
Next step
Choose which type of solution you need and we will guide you to the relevant page.
How a service agreement works
A quick overview of what you can expect.
FAQ
Do we need a specific electricity supplier?
No. AmpGo does not interfere in which electricity supplier you have to supply power to the charging stations.
Do you offer a service agreement on both AC and DC chargers?
Yes. We offer a service agreement on both AC and DC chargers. There are of course different needs for the two charging types.
What we have in common is that we can handle access control, payment solutions (including terminals for e.g. DC chargers), monitoring and support.
Who owns the charging points on a service agreement?
You do that as a space owner. AmpGo is responsible for the operation, payment solution and administration of the charging stations, but it is not AmpGo that owns the solution.
What payment methods are supported?
Payment cards can be used, including Visa and Mastercard. In addition, MobilePay, Apple Pay and Google Pay can be used.
It is also possible to pay without downloading an app or creating a user account via a QR code.
The QR code can be displayed on the charger’s display or as a sticker, depending on what the charger supports.
Do we get an overview of consumption and statistics?
Ja. Via our platform you can get consumption overviews and statistics on your charging facilities. It can be used for internal follow-up and administration.
What price will it be on the charging stand?
It depends on the individual agreement. Typically, you pay a fixed amount per withdrawal for the service agreement, and as site owner you determine the price per kWh.
The price can be a fixed price per kWh, or it can be calculated based on the spot price, e.g.: Spotpris + xx kr.
I have a service agreement, can my company cars charge on the go?
Ja. We can enable your company cars to use charging stations on the move at roaming partners in Denmark and Europe. You will receive a combined invoice for consumption at other charging stations.
Can I take out a service agreement on charging stations that are not set up by AmpGo?
Ja. We support a large number of the chargers sold in Denmark, and in the vast majority of cases we can offer a service agreement for your current chargers.
Examples of AC chargers we support:
- Sargo, Domo
- ABB, Terra AC Wallbox
- Ease, Charge
- Enua, Charge
- Schneider Electric, EVlink Smart Wallbox
- Zaptec, Go
- Zaptec, Pro
- Wallbox, Pulsar
Examples of DC chargers we support:
- Kempower
- Autel
- Nerve Smart Systems
If you have another model, we would be happy to do a quick assessment.
